Refund policy
In accordance with EU consumer protection law, you have the right to return or exchange the goods within 14 days of receiving them. We offer a simple, clear return and exchange process to ensure your rights.
1. Return period
You can request a return within 14 days without providing a reason.
The return period is calculated from the date of receipt of the goods by you or a third party (not the carrier).
2. Conditions for returns and exchanges
The product must be in its original unused, unwashed condition, and all packaging and labels must be retained.
Please contact our customer service team to obtain a return authorization and complete the return request form before returning an item.
3. Refund Policy
Once we have received and inspected the returned item, we will complete the refund within 14 days.
Refunds will be made to the original payment method you used to make the payment.
If there is a quality issue with the item or we send the wrong item, the refund will include the original shipping cost. If you choose to return the product, you will be responsible for the cost of return shipping.
4.The Exchange Policy
If there is a quality problem with the item or the wrong item is shipped, we will provide a free exchange service.
The shipping costs for the exchanged item are covered by us. If you exchange the item for personal reasons, you will be responsible for the shipping costs.
5. Exceptions
Due to EU law, certain products, such as custom-made products and underwear products, may not be eligible for return or exchange. Please check the policy before purchasing.