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Terms of service

Thank you for choosing XIAMEN KEERUN INDUSTRIAL CO., LIMITED. Our goal is to provide you with quality products and services. Below is our standard service policy designed to ensure you get the best possible shopping experience.


1. Customer service

Contact Channels: If you have any questions or need assistance, you can contact us in the following ways:

Customer service email: [email protected]
Live chat support: Live chat support is available through our website keerunsell.com.



2. Order processing and delivery

Order Processing: All orders will be processed within 5-7 business days after receipt of payment. We will send you an order confirmation and shipping notification email.

Shipping & Distribution: We offer a variety of shipping options for the European Union, including standard and expedited delivery. All orders will be delivered within 20-40 business days, depending on the region.
Order Tracking: You can check the status of your order and shipping tracking information on our official website.



3. After-sales service

Return and exchange service: If you receive a defective product or are not satisfied with the purchased product, we will provide a no-reason return service within 14 days. Please see our Returns & Exchanges Policy for details.



4.Customer Feedback

We encourage our customers to provide valuable feedback to help us continuously improve our products and services. If you have any suggestions or complaints about our services, please feel free to let us know and we will do our best to solve your problem.